New Check-In Kiosks at the Kansas City VAMC
Veteran Bruce Welsch is trying out the new check-in kiosks at the Kansas City VA Medical Center!
The Kansas City VAMC has installed 18 kiosks throughout the medical center and Honor Annex. These kiosks will help reduce the Veteran's wait time and allow the Veteran to get to their appointment faster. Veterans can check in for their appointments, update their demographics and view and print future appointments by using the kiosk. In the future we will be adding an option for them to make Release of Information requests, Pharmacy Refill requests, and Beneficial Travel requests.
They enhance patient privacy as the Veteran doesn't have to verbally provide their information. Strong measures have been incorporated into the kiosk to protect the hospital and the Veteran. The VetLink kiosk does not store Veteran data and has a timeout feature that will return the kiosk screen to the welcome screen when a Veteran leaves a kiosk. Also, Veterans use of the kiosks ensures accuracy as the Veteran is responsible for reading, entering, and changing their own information.
The Kiosk will not be replacing the Check in clerks. They will just be assisting and enhancing the process in providing quality, timely, and accurate service. The clerks will now have more time to assist Veterans who may require changes that are more involved.
